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We are committed to providing you with an enjoyable online shopping experience. If you can't find the information you're looking for, please email us at service@xubaz.com.

100% Satisfaction Returns Policy

If you are not completely satisfied with any item, you may return the merchandise for a refund or exchange. You must return the merchandise in the same condition as received. The merchandise must be returned within fourteen days of the original purchase. Shipping and Handling charges are not refundable. If you request an exchange, we will charge (or credit) your credit card for the net difference. Shipping and Handling charges are additionally billed for exchanges.

To Return Your Purchase

Please ship your return merchandise along with your packing slip, noting whether you'd like to return the merchandise for a credit to your account or if you'd like to exchange the merchandise, to the following address via insured mail:

Order Returns Dept.
6202 Green Oakes Dr
Austin, Texas 78746

Your credit or refund will take approximately 14 business days. If you ordered by credit card, we'll credit your account (you'll see the credit on your following statement). We do not accept "bill recipient" packages or COD.

Frequently Asked Questions (FAQs)

What Type Of Payment Does Xubaz Accept?

We accept the following credit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover/Novus

Sorry, we do not accept cash, personal checks, cashier's checks, C.O.D, wire transfers or orders by FAX.

When Will My Credit Card Be Charged?

Your credit card will not be charged until your order has been shipped. You will receive an e-mail confirming that your order has been received. When your order is shipped we will charge your credit card.

Will You Send A Receipt With My Order?

Yes, you will receive a receipt by email when you place your order. Please refer to the Order Number on your receipt if you need to communicate with us.

Sales Tax Information

We collect sales tax on all orders shipping to Texas.

How Will My Order Be Delivered?

We ship orders by various carriers, including USPS, Federal Express, and UPS.

When placing your order, you may select Ground (7-10 days); 2-Day; or International.

What If My Order Is Damaged?

If an item reaches you in damaged condition, save the shipping carton for inspection and notify XUBÁZ™, LLC customer service at service@xubaz.com or 1-970-209-5341 immediately. Please do not return damaged merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier and should be done immediately.

Shipping Error And Product Defects

Product shipment errors and any manufacturer's product defect(s) must be reported to XUBÁZ™, LLC customer service at service@xubaz.com or 1-970-209-5341 within seven days of receipt. No adjustments will be allowed beyond this time period. XUBÁZ™ , LLC reserves the right to refuse compensation for product shipment errors or any manufacturer's product defect(s) after seven days of merchandise receipt and delivery.

How Do I Cancel Or Change An Order?

If for any reason you would like to cancel or change your order, please send an e-mail to orders@XUBAZ.com as soon as possible. It is not possible to cancel or change an order once it has been shipped.

Will You Ship To An International Address?

Yes. When placing your order, select 'International' delivery. Please note that our shipping and handling charges do not include duties, fees or related cost that may be imposed in order for you to accept delivery.

Privacy Information

XUBÁZ™ thoroughly respects your privacy. We never release your e-mail address to third parties.

Web Site Encrypted

For your protection we use encryption to secure both e-commerce transactions and e-mail transaction notifications. SSL encryption on the XUBÁZ™ shopping cart is provided by 1shoppingcart.com. 1shoppingcart is a safe and secure shopping cart and credit card processing system.

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XUBÁZ Functional Neckwear – © 2006 KuhlContent, LLC – Patent Pending
XUES Accessories – © 2006 KuhlContent, LLC – Patent Pending